Account deletion in nouz is deliberate — the two-stage flow protects you against accidental deletion while genuinely respecting your right to leave. The 30-day grace period is generous enough to recover from a regret, short enough that we're not holding your data indefinitely.
01 How to delete
- 1Open Settings → Account
Scroll all the way down — the Danger Zone is at the bottom.
- 2Click Delete account
A confirmation dialog opens.
- 3Type your email to confirm
Stops accidental deletes.
- 4Confirm
Your subscription is cancelled. Your data enters the 30-day grace window.
02 The 30-day grace period
For 30 days after deletion, your account is in a "deactivated" state:
- You can't log in normally. The login form returns "account deactivated".
- You can reactivate. Visit /account/reactivate and follow the flow — it brings the account back, data intact.
- Stripe doesn't bill you. The subscription is cancelled during the grace period.
- Your data is preserved. Revenue, expenses, products, fixed costs — all still there, hidden from queries.
03 What permanent means
After 30 days, a scheduled job hard-deletes everything: your user row, every location, every entry, every product, every fixed cost. After that, reactivation is impossible — you'd sign up fresh. We retain a minimal billing record (your email and the cancellation date) for tax compliance only.
04 Export first
The 30-second pre-deletion ritual: open Settings → Account, click Export, save the ZIP somewhere safe. Then delete. The export is a clean snapshot of everything your shop logged, and is the only way to recover any of that data after the grace window ends.
Was this article helpful?
Your vote helps us decide what to write next.