You may sign up if you are at least 18 years old and have the legal capacity to enter into a contract. If you sign up on behalf of a company or another legal entity, you confirm that you are authorised to bind it to these Terms.

You are responsible for keeping your sign-in details confidential and for everything that happens under your account. Tell us promptly at support@nouz.co if you think someone else has gained access.

nouz is sold as a monthly subscription. There are three plans, and every plan includes every feature of the service. The plans differ in how many orders, stores and team members they cover, in the level of support, and in calls with an account manager. No plan charges per order, takes a share of your revenue or bills usage overage.

• Base: US$55,00 per month when billed through Shopify, or €49,00 per month net when billed by us directly; one connected store; up to 500 orders per calendar month.
• Pro: US$115,00 per month when billed through Shopify, or €99,00 per month net when billed by us directly; up to 5 connected stores; no limit on orders.
• Scale: US$289,00 per month when billed through Shopify, or €249,00 per month net when billed by us directly; up to 10 connected stores; no limit on orders.

Orders are counted per calendar month in your store's own time zone, and cancelled and test orders do not count. When a store on Base passes 500 orders in a calendar month, its product pages, its report emails (the weekly and monthly reports, custom reports and alerts) and its individual report exports pause until you move to a larger plan or the next calendar month begins, when the count starts again. The daily report keeps arriving during the pause, with the day's net revenue and EBITDA only. Report emails that fall due during the pause are not sent afterwards. This applies from the first paid day of your subscription: during the 14-day free trial, a store past 500 orders sees a notice in the app instead, and nothing pauses. Syncing continues throughout, so nothing is missing afterwards, and your settings and billing, the full account export, support and signing out stay available.

Exactly what each plan includes is set out on the pricing page and in the app, and is the same list the checkout charges from. If we add a feature to a plan you are on, you get it at no extra cost.

Every plan starts with a 14-day free trial, and nothing is charged during it. If you have not cancelled by the end of the trial, the subscription continues and is billed monthly until you cancel.

How you are billed. If you install nouz from the Shopify App Store, Shopify bills your subscription in US dollars on your Shopify invoice, at the dollar prices above. Shopify's terms apply to that billing, including its currency conversion when your Shopify bill is kept in another currency, any tax Shopify is required to charge, and its own rules on how many trial days remain when nouz is installed on a store again. You choose and change your plan on Shopify's plan page for nouz, and Shopify prorates the difference. If you subscribed directly with us on nouz.co, before nouz was offered through the Shopify App Store, we continue to bill you in euro through Stripe at the net euro prices above; for that path a valid payment method and a billing address are required to start the trial, and the first month is charged on the day the trial ends.

For direct billing, euro prices are stated net, excluding VAT. VAT is determined at checkout by Stripe Tax from your billing country: Austrian VAT for Austrian customers, the local rate for consumers in other EU countries, and the reverse charge mechanism for business customers in another EU country with a valid VAT ID. Customers outside the EU are charged no EU VAT.

We may change prices. An existing subscription keeps its price for the month already paid, and we give at least 30 days' notice by email before a change takes effect, so you can cancel first if you would rather not continue.

Billed through Shopify. Shopify collects the subscription on our behalf, as part of your Shopify bill and under Shopify's terms. We never receive your payment details. If your Shopify bill is not paid, Shopify may put the subscription on hold, and access to nouz can pause until it resumes.

Billed by us directly. Payments are processed by Stripe Payments Europe Ltd. Card details are collected and stored by Stripe. We never see your full card number.

If a direct payment fails, your account moves to a past due state while Stripe retries automatically. If every retry fails, the subscription is cancelled and your account loses access, though your data stays in place for the deletion period described in the Privacy Policy.

6.1 Cancelling

You can cancel at any time. There is no notice period, no cancellation fee and nobody to talk to first.

If you are billed through Shopify, you cancel in the app, under Settings and then Billing, with Cancel plan. The subscription then ends at the end of the current billing period, or on the last day of the trial if you cancel during it, and Shopify charges nothing more. You keep full access until then, your store stays connected and your data stays in your account. A charge Shopify has already generated for the current cycle stays on your bill.

If you are billed through Shopify, you can also cancel by uninstalling nouz from your Shopify admin. Shopify then stops billing the subscription from the next billing cycle. Uninstalling also ends our access to your store, and your data is then handled as described under How long we keep your data in the Privacy Policy.

If you are billed by us directly, you cancel in the app, under Settings and then Billing. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. Cancelling during the trial stops it immediately and you are never charged.

6.2 Right of withdrawal for consumers

Under the Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG) and Directive 2011/83/EU, a consumer in the EU normally has 14 days to withdraw from a contract concluded online. This applies only to consumers. If you sign up for business purposes, which is what nouz is built for, it does not apply to you.

6.3 Refunds

Because the service begins immediately, we do not refund subscription fees already charged. The free trial exists so that you can decide before any money changes hands. If the service is not what you want, cancel before the next billing date and you will not be charged again. Nothing here limits mandatory statutory rights under Austrian law.

You are responsible for having the authority to connect the accounts you connect. You can disconnect any of them at any time in the app, which stops all further reading from that source immediately.

The platforms you connect are operated by third parties under their own terms. If one of them changes its API, restricts our access or goes down, the data from that source may be delayed or unavailable, and that is outside our control. Where that happens, nouz marks the affected figures as incomplete rather than filling the gap with a guess.

nouz is a management reporting tool. It is not accounting software, not a bookkeeping system and not tax advice, and its output is not a statutory financial statement.

The accuracy of every margin below revenue depends on the cost rules you enter. If a product has no unit cost, or a shipping zone has no rate, the figures cannot be complete. nouz flags gaps like these rather than treating a missing cost as zero, but acting on the flags is your part of the work.

Please do not use nouz as your only source for a tax filing, a statutory account or a financing decision without checking the underlying figures. We are not liable for decisions taken on the basis of the figures shown, beyond the liability set out in section 13.

We aim to keep the service available at all times but do not promise a specific uptime figure. Planned maintenance is announced in advance where that is feasible. We are not liable for temporary unavailability caused by third-party infrastructure, force majeure or anything else outside our reasonable control.

You own the store data you connect and the cost rules you enter. You grant us a limited right to process them for the sole purpose of providing and improving the service. We do not sell your data, do not share it with other customers, and do not use it to train machine learning models.

You can export everything at any time, on every plan. How personal data is handled is set out in the Privacy Policy, and the data processing agreement for your customers' data is section 16.

You agree not to:

• Use the service for an unlawful purpose or in breach of any applicable law.
• Attempt to gain unauthorised access to another account or to any part of our systems.
• Probe, scan, reverse engineer or test the security of the service, except with our prior written consent.
• Send automated requests at a rate intended to degrade the service for other customers.
• Resell, sublicense or white-label the service without our written agreement.
• Upload or transmit content that infringes someone else's rights.

We may suspend or terminate an account that breaches this section.

The service, including its software, design and the content we provide, belongs to Ibrahim Ölmez (nouz) and is protected by Austrian and international intellectual property law. Nothing in these Terms transfers ownership of any of it to you.

To the maximum extent permitted by Austrian law:

• We are liable without limitation for damage caused intentionally or by gross negligence.
• For damage caused by ordinary negligence, our total liability is limited to the subscription fees you paid us in the twelve months before the event giving rise to the claim.
• We are not liable for indirect damage, lost profit, lost data or consequential damage.

Nothing in these Terms excludes or limits liability for personal injury, for fraud, or for anything else that cannot be excluded under Austrian law.

You agree to indemnify us against third-party claims arising from your breach of these Terms or your misuse of the service.

We may suspend or terminate your account with reasonable notice if you materially breach these Terms, for legal or security reasons, or if we discontinue the service. If we discontinue the service we will give at least 30 days' notice and a way to export your data before it stops.

You may terminate at any time by cancelling your subscription under section 6.1 and then deleting your account in Settings.

This section is the data processing agreement between you and us under Article 28 GDPR. It applies whenever nouz processes personal data on your behalf, and it forms part of these Terms without a separate signature. For this processing you are the controller and we are your processor. Where this section and the rest of these Terms differ on the processing of personal data, this section prevails.

16.1 Subject matter, purpose and duration

We process the data you connect under section 7 only to provide the service to you: reading it from your store, calculating your profit and loss, costs, inventory and analytics, sending the reports you set up, and keeping it available to you. Processing lasts for as long as your account exists and ends with the deletion described in 16.8.

16.2 Types of data and data subjects

• Your customers, the people who buy from your store: Shopify's numeric customer id on each order, and the orders and refunds that belong to it (products, quantities, prices, discounts, taxes, shipping charges, payment gateway) together with the parcel's destination country.
• We do not read or store your customers' names, email addresses, phone numbers, street addresses or payment details.

16.3 Your instructions

We process the data only on your documented instructions, which are these Terms and the way you set up and use the service, unless EU or Austrian law requires otherwise. In that case we tell you before processing, unless the law forbids it. If we believe an instruction infringes data protection law, we tell you.

16.4 Confidentiality

Everyone we authorise to process the data has committed to confidentiality or is under an appropriate statutory obligation of confidentiality.

16.5 Security

We take the technical and organisational measures required by Article 32 GDPR. They are described under How your data is protected in the Privacy Policy and include isolation between customers at database level, encryption at rest and in transit, and read-only access to your store.

16.6 Sub-processors

You give us general authorisation to engage the sub-processors listed under Who processes your data in the Privacy Policy. We bind each of them by contract to data protection obligations that are no less protective than this section, and we remain responsible to you for their work. We tell you by email at least 14 days before we add or replace a sub-processor that processes your store data. You may object; if we cannot resolve the objection, you may end the contract before the change takes effect.

16.7 Helping you meet your obligations

Taking into account the nature of the processing, we help you respond to requests from your customers exercising their rights under Articles 12 to 23 GDPR, and we help you meet your obligations under Articles 32 to 36 GDPR. Requests Shopify forwards on behalf of your customers reach us automatically: a customer's erasure request removes their customer id from your orders in nouz.

16.8 Deletion and return

You can export all of your data at any time. When you delete your account, or uninstall the nouz app from your store, we delete the data as described under How long we keep your data in the Privacy Policy, unless EU or Austrian law requires us to keep it.

16.9 Personal data breaches

We notify you without undue delay after becoming aware of a personal data breach affecting your data, with the information you need for your own obligations under Articles 33 and 34 GDPR.

16.10 Information and audits

We make available to you the information needed to demonstrate compliance with Article 28 GDPR, and we allow for and contribute to audits, including inspections, by you or an auditor you mandate who is bound to confidentiality. Audits take place after reasonable notice, during business hours, and at your cost unless they reveal a material breach on our part. Write to support@nouz.co.

We may update these Terms. When a change is material we notify you by email at least 14 days before it takes effect. Continuing to use the service after that date means you accept the updated Terms.

These Terms are governed by the law of the Republic of Austria, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for disputes arising out of or in connection with them is Vienna, Austria, unless mandatory consumer protection law assigns jurisdiction elsewhere.

If any provision of these Terms is invalid or unenforceable, the rest remain in force, and the invalid provision is replaced by one that comes closest to its economic intent.

Questions about these Terms? Write to support@nouz.co.