Field notes from owner-operators

Notes on running a shop, daily.

Margin walkthroughs, daily-routine playbooks, accounting basics, and the occasional changelog. Short, honest, written by the nouz team — not finance influencers.

Latest, by hand.

47 posts total · 16 on this page
Accounting basics · 6 min

EBIT explained in three minutes, for people who skipped business school

A no-jargon walkthrough: revenue minus COGS, minus daily-pro-rated fixed costs. That's it. We promise. Aimed at café, retail, salon and e-commerce owners running on intuition.

Ibrahim Ölmez Ibrahim Ölmez · 09 May
Pricing & margin · 9 min

Pricing the croissant: a margin walkthrough you can copy in 12 minutes

From bag-of-flour cost to till receipt — exactly how to land on a price that pays for itself, the oven, and the morning shift. Worked example with real numbers from a Berlin bakery on nouz.

Ibrahim Ölmez Ibrahim Ölmez · 07 May
Industry benchmarks · 8 min

What 1.247 owner-operators taught us about food cost ratios

The median café runs 31,4% food cost. Top quartile sits at 27,1%. Here's where the difference comes from — and the four levers that actually move the number, based on aggregated data from cafés on nouz across twelve European countries.

Ibrahim Ölmez Ibrahim Ölmez · 05 May
How-tos & templates · 9 min

A daily-P&L template you can paste into any spreadsheet, today

A daily-P&L template for a small business needs nine rows, in this order: gross cash, gross card, tax, transaction fees, COGS, variable costs, fixed-cost slice, EBIT, running monthly total. Below is the template — copy it into Google Sheets or Excel and you have a working daily ledger by lunch.

Ibrahim Ölmez Ibrahim Ölmez · 04 May
Accounting basics · 7 min

Three spreadsheet sins, ranked. (And the one redemption.)

The three mistakes I see in nearly every shop spreadsheet I've ever inherited — mixing gross and net, hiding rent, and never reconciling the till — plus the small habit that fixes all of them.

Ibrahim Ölmez Ibrahim Ölmez · 01 May
Changelog · 5 min

April 2026: weekly view, mobile invoice scan, and finally — proper CSV export

Three asks that came up in 100% of customer calls. They shipped together this month. Here's how they look, why we built them in this order, and the two we got wrong on the first try.

Ibrahim Ölmez Ibrahim Ölmez · 30 Apr
Pricing & margin · 8 min

How to price a haircut: the four-input formula salons under-use

Chair time × stylist rate + product COGS + overhead slice, then a margin target. Most salons price on instinct and miss two of the four inputs. Worked example with real numbers — and a copy-paste pricing ladder for a four-chair boutique salon.

Ibrahim Ölmez Ibrahim Ölmez · 29 Apr
Industry benchmarks · 9 min

The retail margin curve: when restock cadence quietly bleeds your shop

Independent retailers restocking every 6,3 days hold a 47,2% gross margin. Those restocking every 14+ days slip to 38,9%. The 8,3-point gap is rarely about pricing — it is the silent cost of stale assortment, dead SKUs and panic reorders, based on 423 retail shops on nouz across nine European countries.

Ibrahim Ölmez Ibrahim Ölmez · 25 Apr
How-tos & templates · 9 min

The close-out checklist for cafés: nine lines, three minutes, every night

A café close-out checklist needs to fit on one printed card by the till: count cash, pull the Z-tape, log waste, drop the day's invoices, eyeball EBIT. The nine-line version below is what survived two years of testing across cafés in Vienna, Berlin and Prague.

Ibrahim Ölmez Ibrahim Ölmez · 22 Apr
Pricing & margin · 9 min

The Shopify true-margin calculator: what's left after fees, refunds and shipping

Shopify reports show gross sales. EBIT lives three deductions further down. Here's the line-by-line walk from order total to true per-order margin, with a worked example and the seven leak points most stores under-count.

Ibrahim Ölmez Ibrahim Ölmez · 19 Apr
Accounting basics · 7 min

COGS vs. COGS percentage: which one actually tells you something

COGS is a euro number — what it cost to make what you sold today. COGS percentage is that number divided by revenue. The euro tells you what happened; the percentage tells you whether it should have happened that way.

Ibrahim Ölmez Ibrahim Ölmez · 17 Apr
How-tos & templates · 9 min

Retail close-out checklist: end the trading day on a real number

A retail close-out checklist needs to handle three things a café's doesn't: returns, stock-on-hand sanity, and the gap between SKU-level COGS and what actually sold. Eleven lines, four minutes — printed below in the order we use it.

Ibrahim Ölmez Ibrahim Ölmez · 14 Apr
Industry benchmarks · 9 min

E-commerce refund rates benchmark: 8 sectors, 412 shops, 18 months

The median European e-commerce shop refunds 7,8% of orders. Apparel sits highest at 14,3%, supplements lowest at 2,1%. The sector matters more than the platform — and shops that track the refund line daily lose 3,4 points less than shops that don't, based on 412 e-commerce shops on nouz.

Ibrahim Ölmez Ibrahim Ölmez · 11 Apr
Pricing & margin · 8 min

The retail markup formula owner-operators actually use (not 3x cost)

The "keystone" 2x markup is a relic from department stores in the 1950s. Real owner-operator retail in 2026 runs on a four-layer markup formula that accounts for category turnover, shrink, markdown allowance and target margin. Worked example with a knitwear shop.

Ibrahim Ölmez Ibrahim Ölmez · 07 Apr
How-tos & templates · 9 min

The boutique salon close-out checklist (tips, services, retail in one go)

A salon close-out checklist has to do what a café's and a retailer's do, plus the thing nobody warns you about: separate the tip flow from the revenue flow, cleanly, every night. Below: a ten-line card, four minutes at lock-up, written for a 1–4 chair boutique salon.

Ibrahim Ölmez Ibrahim Ölmez · 03 Apr