Walkthrough · article 02 of 07

Changing your
email.

How to switch the email Stripe bills, support emails, and password resets fire from.

Ibrahim Ölmez Ibrahim ÖlmezFounder · nouz · 5 min read · Updated this week
New email needs verification. You can't just type a new email and walk away. nouz sends a verification code to the new address — clicking through confirms ownership before the change takes effect.

Changing your account email is more involved than changing your name or language — because the email is what controls every recovery path (password reset, OTP login). Verifying the new address before activating it makes the change safe.

01 Where to change it

Open Settings → Account. The email address is at the top of the page with a small "Change email" button next to it. Click it, type the new address, and click Save.

02 The verify step

Saving doesn't change the email immediately. nouz sends a verification code to the new address. Open that inbox, copy the six-digit code, paste it into the dialog. The change takes effect when you click Confirm.

If you don't complete the verification within 60 minutes, the change is abandoned and your old email stays active. Safe by default.

03 What changes downstream

  • Login. Use the new email next time you sign in.
  • Stripe billing. Stripe receipts and invoices go to the new address from the next billing event.
  • Transactional emails. Password resets, OTPs, support replies all use the new address.

04 Don't lose access to the old one too fast

Keep both inboxes accessible during the switch. If something goes wrong with the verification flow, you may need to access the old email to recover. Keep both accessible for a few days after the change.

Common gotcha: changing your nouz email immediately after closing the email account that signed up. If verification fails for any reason, the recovery path is via your old email — which doesn't exist anymore. Wait until the new email is confirmed working before retiring the old one.

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Still stuck? Email support@nouz.co — a founder replies, usually the same business day.