OTP delivery problems are almost always inbox-side, not nouz-side. The diagnostic below catches the three most common causes — and if none apply, support can verify you manually.
01 Which three places should I check first?
- Spam folder. Gmail in particular sometimes files first-time senders to spam. Mark our email "not spam" once and future codes go to inbox.
- Promotions tab (Gmail only). Some accounts file transactional email here.
- The email you typed. Double-check the spelling on the signup or verify form.
.coninstead of.comis the most common typo.
02 How do I resend the code?
On the /verify screen, the Resend button is greyed out for the first 30 seconds, then becomes clickable. Clicking it cancels the old code and issues a fresh one, which arrives within a minute. Wait the full 30 seconds rather than hammering the button — resending too fast triggers our anti-abuse cooldown and slows you down instead of speeding things up.
03 What if the code still doesn't arrive?
If you've waited five minutes, checked spam and the Promotions tab, confirmed you typed the right address, and resent the code — and still nothing — email support@nouz.co from the same email address. We can verify you manually and get you in within the business day, so you're never stuck waiting on a code that won't land.
04 Why don't codes arrive at my corporate inbox?
support@nouz.co if our emails never seem to arrive.
If your nouz email is on a corporate domain (something@yourbusiness.com) and OTPs never seem to arrive — even after checking spam, even after resending — your IT department's mail filter is the likely culprit. Quickest workaround: use a personal Gmail / Apple / Outlook for nouz, then change to your business email later when IT has whitelisted us.
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