OTP delivery problems are almost always inbox-side, not nouz-side. The diagnostic below catches the three most common causes — and if none apply, support can verify you manually.
01 Check three places first
- Spam folder. Gmail in particular sometimes files first-time senders to spam. Mark our email "not spam" once and future codes go to inbox.
- Promotions tab (Gmail only). Some accounts file transactional email here.
- The email you typed. Double-check the spelling on the signup or verify form.
.coninstead of.comis the most common typo.
02 Resend the code
On the /verify screen, the Resend button is greyed out for the first 30 seconds, then becomes clickable. Clicking it cancels the old code and issues a fresh one. The fresh code arrives within a minute.
03 If it still doesn't arrive
If you've waited five minutes, checked spam, and resent — and still nothing — email support@nouz.co from the same email address. We can verify you manually within the business day.
04 Corporate inboxes
support@nouz.co if our emails never seem to arrive.
If your nouz email is on a corporate domain (something@yourbusiness.com) and OTPs never seem to arrive — even after checking spam, even after resending — your IT department's mail filter is the likely culprit. Quickest workaround: use a personal Gmail / Apple / Outlook for nouz, then change to your business email later when IT has whitelisted us.
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