When the help center doesn't cover your situation, email is the path. A real person replies — usually same business day, sometimes within an hour.
01 How to reach us
Email support@nouz.co from the email address on your account. That's the only support channel today — no live chat, no phone, no Twitter DMs.
02 What to include
The fastest fixes come from emails that include:
- What you were doing when it went wrong.
- What you expected to happen.
- What actually happened — exact error message if there was one.
- A screenshot if relevant.
- The date and approximate time the issue occurred (helps us search server logs).
03 When to expect a reply
Same business day, usually within a few hours. Weekend emails get a Monday reply. Critical issues (data loss, billing problems, account lockout) get prioritised — flag those clearly in the subject line.
04 When it's urgent
For genuinely urgent issues — your shop is mid-service and nouz is down, billing is broken, you're locked out and can't do close-out — put [URGENT] in the subject line. We monitor for that tag and reply within an hour during business hours, often within the evening on weekends.
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