Numbers don't
match the till.

A variance between what nouz shows and what the till counted is almost always a data entry issue, not a calculation error. The five causes below cover 99% of variance reports in our beta.

01 Check in order

Common causes in rough order of frequency. Start at the top — most are caught in the first two checks.

02 The five most common causes

• 1. Typo on cash or card. Most variances are a single digit off. Open the entry, eyeball both numbers against the Z-report.
• 2. Wrong date. Did you log it for today by accident when the data was from yesterday? Move it.
• 3. Double-counting product sales + manual entry. If you logged €120 manual and three €40 product sales for the same day, you're counting €240 of revenue that was actually €120 or €120 (not €240). Pick one.
• 4. Gross vs net confusion. If you typed €700 net (post-VAT) into the gross field, your numbers look low. Use the till total, VAT included.
• 5. Wrong location. Multi-location users sometimes log to the wrong location. Check the picker top-right.

03 Still wrong?

If you've checked all five and the numbers still don't match, email support@nouz.co with the date and what you typed vs. what the till shows. We'll investigate within the business day.

Include the Z-report total (if you have it), the location name, and what nouz is currently showing for that day. Server-side logs can usually identify where the divergence came in.

04 Prevent the next variance

Two habits that catch most variances at entry time:

• Glance at the day total after saving. nouz shows the day's sum at the top of Revenue. Compare to the Z-report total. Mismatch = catch it now.
• Verify the date in the calendar header before typing. Especially after backdating, the form stays on the past date.