Three causes, three fixes.
Almost every can't-log-in is one of these three. Try them in order before emailing support.
Login failures are almost always one of three specific scenarios with quick fixes. Walking through the diagnostic below gets you back in for ~95% of cases without needing support.
01 Three common causes
- Wrong password. The error reads "Invalid email or password".
- Email not verified yet. You signed up but never clicked the verify code. The error reads "Email not verified" or sends you to /verify.
- Account deactivated. You cancelled and your billing period ended. The error reads "Account deactivated".
02 The fix for each
- Wrong password — click Forgot password. Reset link arrives in your inbox within a minute. See Resetting your password.
- Email not verified — find the verification email (check spam) or visit /verify and request a new code. See Verify your email.
- Account deactivated — visit /account/reactivate within 30 days of cancellation to restore. See Reactivating after cancel.
03 When to email support
If none of the three fits the error you're seeing — or if you've tried the fix and it didn't work — email support@nouz.co from the email address on the account. We can verify your identity manually and help unstick the login.
04 Prevent future lockouts
Two small habits that stop login problems before they start:
- Use a password manager. 1Password, Bitwarden, Apple Keychain — all of them auto-fill, so you never forget. The few minutes to set one up saves hours of "wait, was it Password1 or password1?".
- Verify the email on day one. Don't put off the OTP click — it's a 30-second job that prevents a future "I can't log in" cycle.
Was this article helpful?
Your vote helps us decide what to write next.
Still stuck?
Email support@nouz.co — a founder replies, usually the same business day.