Login failures are almost always one of three specific scenarios with quick fixes. Walking through the diagnostic below gets you back in for ~95% of cases without needing support.
01 What are the three common causes?
- Wrong password. The error reads "Invalid email or password".
- Email not verified yet. You signed up but never clicked the verify code. The error reads "Email not verified" or sends you to /verify.
- Account deactivated. You cancelled and your billing period ended. The error reads "Account deactivated".
02 What's the fix for each cause?
- Wrong password — click Forgot password. Reset link arrives in your inbox within a minute. See Resetting your password.
- Email not verified — find the verification email (check spam) or visit /verify and request a new code. See Verify your email.
- Account deactivated — visit /account/reactivate within 30 days of cancellation to restore. See Reactivating after cancel.
03 When should I email support?
If none of the three fits the error you're seeing — or if you've tried the fix and it didn't work — email support@nouz.co from the email address on the account. We can verify your identity manually and help unstick the login.
04 How do I prevent future lockouts?
Two small habits stop most login problems before they start. Use a password manager — 1Password, Bitwarden, Apple Keychain all auto-fill, so you never forget which variation you chose. And verify your email on day one rather than putting off the OTP click; it's a 30-second job that prevents a future "I can't log in" cycle. Both are spelled out below.
- Use a password manager. 1Password, Bitwarden, Apple Keychain — all of them auto-fill, so you never forget. The few minutes to set one up saves hours of "wait, was it Password1 or password1?".
- Verify the email on day one. Don't put off the OTP click — it's a 30-second job that prevents a future "I can't log in" cycle.
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