Inventory operations

Backorder

Selling what you do not yet have.

Updated

The short answer

A backorder is an order a store accepts for an item that is out of stock: the customer pays now and the goods ship when new stock arrives. It turns a stockout into a delay instead of a lost sale, at the price of a promised date that has to be kept.

Backorders come from three places: a product sells faster than planned, a supplier is late, or a store chooses to sell ahead of a delivery it knows is coming. In Shopify they usually come from one setting in a product's inventory section, Continue selling when out of stock, which lets the stock level go below zero instead of closing the product to new orders.

It is a real alternative to losing the demand, and it works exactly as well as the communication around it. An honest date at checkout, kept, is tolerated by most customers; a vague one, missed, produces cancellations, refunds and disputes that cost far more than the sale was worth.

On a nouz statement a backordered order counts on the day it was placed, like every order: its revenue, its cost of goods and its parcel all land on the order date, so the statement never splits it across months. What it changes is stock. The units sold below zero are already owed to customers, so the reorder planner on Insights, Inventory counts them into the next order.

It also shifts the cash calendar in your favour: the customer funds the purchase before the supplier is paid. That is genuinely useful and quietly dangerous, because it works until the shipment is late and then several promises come due at once.

Where it lives in nouz. Insights, the Inventory tab, where stock Shopify oversold reads as Sold out and the reorder planner's suggested order covers it.

Questions

Backorder, answered.

What does backorder mean?
An order taken for an item that is not in stock yet. The customer pays as usual and the item ships once the next delivery arrives, so the sale is kept rather than lost, as long as the promised date holds.
Is a backorder the same as a pre-order?
Close, but not the same. A pre-order sells a product that has not been released yet; a backorder sells an existing product that has run out for now. Both take money before the goods exist on the shelf.
What does a backorder cost a store?
The sale still earns its margin, but the wait has costs: questions to answer, cancellations and refunds when a date slips, and sometimes a second parcel when part of the order ships now and the rest later.

See this on your own store, every morning.

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