Costs
True cost of a return
The refund plus everything the refund does not give back.
Where it lives in nouz
Insights, the Returns tab.
A returned order costs you the margin you handed back, plus the return label and handling, plus the outbound shipping and pick and pack of a parcel that earned nothing, plus the payment fee the provider keeps.
That is why a 5 percent return rate can take considerably more than 5 percent out of CM2.
Recognise it on the day the refund was issued. Booking it back against the original order makes last month improve every time this month gets worse.
The four parts, and what each one came to on a real catalogue, are set out in what a return really costs.
Related terms