Costs · P&L lines 10, 23
Chargeback
A payment reversed by the customer's bank, plus a fee.
Where it lives in nouz
The P&L, lines 10 and 23.
A chargeback is a disputed payment pulled back by the issuer. You lose the amount and are usually charged a fee on top of it.
It is not a return: there is no parcel coming back, so there is no return processing cost and no restocking. Treating the two the same overstates your logistics costs and understates your fees.
In a P&L the disputed amount belongs with returns and the fee belongs with transaction costs.
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