Ratios and unit economics

Break-even CAC

The most you can spend on ads to win an order before it loses money.

Formula small numbers are statement lines

Break-even CAC = CM2 (line 25) ÷ orders
The short answer

Break-even CAC is the most a store can spend on advertising to win one order before that order loses money: what the order leaves after its goods, shipping, packing and payment fees, its CM2. Below it an order pays for its own acquisition; above it the order is bought at a loss, and only a repeat purchase can earn the difference back.

It turns a margin into a budget. An order of €80 net revenue that leaves €36 after its goods, its parcel and its payment fee can carry up to €36 of advertising and still break even; spend €45 to win it and the store is €9 down on the sale before rent or salaries see a cent. It is the same CM2 that sets break-even MER and break-even ROAS, stated in money per order instead of as a ratio.

Measured per product it gets sharper, because CM2 differs widely across a catalogue. A cheap accessory in a heavy parcel may leave a few euros while a bundle leaves several times that, and a budget that treats them alike overpays for one and starves the other. Set it beside what acquisition actually costs, total marketing spend over new customers, and the gap says whether first orders pay for themselves or depend on customers coming back.

Repeat purchases change the reading rather than the figure. A store whose customers return can spend above break-even CAC on purpose and earn it back on the second order; whether they do, and after how many months, is what the LTV tab measures and what the CAC payback calculator estimates from your own averages. Spending above it without knowing the repeat rate is lending to customers with no repayment date.

In nouz, Insights, Products gives every product its own Breakeven CAC: its CM2 divided by the orders that contained it, with the costs below CM1 split to products by what drives them. Insights, Customers sets the average first order's CM2 beside blended CAC, which is the same test for the store as a whole.

Where it lives in nouz. Insights, the Products tab, as Breakeven CAC per product; the Customers tab sets first-order CM2 beside blended CAC.

Questions

Break-even CAC, answered.

How do you calculate break-even CAC?
Take what an average order leaves after its goods, shipping, packing and payment fees, its CM2. That is the most one order can cost in advertising before it loses money: an order leaving €36 of CM2 breaks even at a CAC of €36.
What is the difference between CAC and break-even CAC?
CAC is what winning a customer actually costs: total marketing spend over new customers. Break-even CAC is the most it could cost before the first order loses money. A CAC below it means first orders pay for their own acquisition.

See this on your own store, every morning.

nouz installs from the Shopify App Store, where the listing is in review. It builds your whole statement from your own orders, refunds and costs, every night, and imports every order your store has ever taken.

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