How do the manager calls work?

Pro includes one manager call a month and Scale 3 manager calls a month. Base has none. A manager call is a 30-minute video call on Google Meet with your account manager at nouz. You book it on the Support page, under Book a call.

Open Book a call in Support. Pick a day with a dot in the calendar and a free time, then click Next where the time was. Then fill in your details: your name, the email address the calendar invite goes to, what you would like to do (Walk through my numbers, Set up costs together or Something else), a line under Anything we should look at first?, and Add a guest if a colleague or your bookkeeper should join. Click Book the call.

Book a call then shows your call, with the Google Meet link, Copy and Join as soon as it is ready, and Add to your calendar opens it in Google or Outlook, or saves it for Apple Calendar. The invite with the link arrives by email too, and the call stays on Book a call, with Change the time and Cancel the call beside it. Change the time books the new time first, so your call stays booked until the new one is confirmed. Cancel the call asks once, and you can still undo it for a few seconds.

The calendar offers weekdays only, from tomorrow up to 60 days ahead. Times run from 09:00 to 17:00 in your store's timezone. You only see times your account manager is really free, and the page shows how many calls are left in the month you are looking at. On Base, Book a call says Calls come with Pro and Scale, with Compare plans. Where booking a time is not open yet, it says Write to us and we arrange the call with you: click Write to us, and we arrange a time with you in Messages.

Calls count in the month they take place, so the count starts again on the 1st. A call you cancel goes back into that month. When this month's call is used, you can already book next month's. Anyone on the team can book a call, and a call a teammate booked shows who booked it. An owner or an admin can change or cancel any call, and everyone else the calls they booked. Your booked calls are shown on Support, and Settings, Billing shows them under This month. Use the call as you like. It can be a walk through your own numbers, or someone doing the onboarding alongside you. It is an offer beside a product you can run on your own, and every step in nouz works without it.