20 answers

Getting started

Connecting Shopify, the first sync, your store's settings, and how to reach us.

  1. 01How do I connect my Shopify store?You install nouz from the Shopify App Store.
  2. 02What arrives in the first sync?Your whole store history arrives, back to your very first sale.
  3. 03How long does setup take?Connecting Shopify and your ad accounts takes a few minutes.
  4. 04Can I connect a second store?Yes, on Pro and Scale.
  5. 05Do I need a card to start the trial?No card goes into nouz.
  6. 06How long does the first sync take?It depends on how many orders your store has.
  7. 07Do I have to wait for an install link?No, there is nothing to wait for.
  8. 08What happens if I uninstall and reconnect?Uninstalling nouz stops the sync and ends nouz's access to your store.
  9. 09Can I connect a development or test store?Yes, and it is a good way to look around before you use your real shop.
  10. 10What happens on day one of the trial?Your 14-day trial starts.
  11. 11What are the onboarding steps?There are up to four steps.
  12. 12Can I skip a step and come back to it?Yes. Every step can be skipped, and so can the whole wizard.
  13. 13Which currency does my store report in?Your store reports in your shop's own currency, which nouz takes from Shopify when you connect.
  14. 14Which timezone decides what counts as today?Your store's own timezone decides it, and nouz takes it from Shopify when you connect.
  15. 15How do I change my store's name or logo?Open Settings, then the Store tab.
  16. 16What do History from and Last synced mean?They are facts about your store that come from the sync.
  17. 17How do I switch between stores?Click your store's name at the top left of the sidebar.
  18. 18How do I search the help centre inside nouz?Open Support at the bottom of the sidebar, and type in the search box at the top.
  19. 19How do I send a message to support?Open Support at the bottom of the sidebar and click Write a message.
  20. 20How do I contact nouz support?Open Support at the bottom of the sidebar.

Not here? Write to us and a person who knows the product will answer.

support@nouz.co

See it with your own numbers.

nouz installs from the Shopify App Store, where the listing is in review. Every order your store has taken comes in by itself, and you set up your costs in your own time. 14 days free, cancel anytime.

Start 14-day free trial
Your trialToday
14 days of nouz, every feature€0,00
Card needed to startNone
Access to your storeRead-only
Due today€0,00