14 answers
Syncing and data
When data refreshes, what read-only means, and how to fix a stale source.
- When does nouz sync?Once every night, before the daily email, so the morning numbers are fresh.
- Can nouz change anything in my store?No.
- How do I disconnect a source?Settings, Integrations, then Disconnect on the source.
- How do I know whether my numbers are complete?Every page carries a sync badge showing when the store last synced, and opening it lists each source separately: Shopify, and each ad platform, with its own freshness or a plain note that it is not connected.
- What does a partial data warning mean?That a number on the page is computed from sources that are not all present.
- What do the ad connectors actually pull?Daily spend per account and campaign, from the billing side of each platform.
- Can I add ad spend by hand or by CSV?Yes, in Settings and then Integrations, where Manual and CSV is a source in its own right rather than a workaround.
- Which ad platforms can I connect?Meta, Google Ads and TikTok, each through its own official marketing API, and each read-only.
- When does data refresh, and can I force it?Once every night, before the daily email, so the numbers you read in the morning are the finished version of yesterday.
- Why does a long backfill take a while?Because Shopify limits how fast any app can read, and a full history can be hundreds of thousands of orders.
- Why does nouz ask for access to all orders?Because the default order scope on Shopify only serves the last sixty days.
- What does nouz deliberately not read?Customer names, addresses, email addresses and phone numbers.
- Can I delete the data that was synced?Yes.
- Yesterday's number changed. Why?Usually because a refund was issued today against an older order, which lands on today rather than on the original day, or because a cost rule was backdated deliberately, which re-prices the days from that date forward.
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