46 answers

Setting up your costs

Product costs, logistics rules, payment fees and overhead. The one-time work that makes the number real.

  1. 01Which costs should I set up first?Start with product costs, then logistics, then payment fees, then overhead.
  2. 02How do I add product costs?Open Products in the sidebar and click a product.
  3. 03What does the Products page show?It lists every variant you sell, with its price, its unit cost and what one piece leaves you.
  4. 04What is Margin per unit on the Products page?Margin per unit is what one piece leaves you after paying for the piece itself.
  5. 05What do Compare-at price and Price reduction mean on the Products page?They are prices from Shopify, shown in the From Shopify box at the top of a product's panel.
  6. 06What does the Per unit ring in a product's panel show?It splits the price of one piece into the parts it goes to.
  7. 07What is a product's packaging size?It is how much room one piece takes in a parcel.
  8. 08What are Default lead time and Reorder lead time on the Products page?A lead time is how many days a reorder takes to arrive, from placing the order to having it on the shelf.
  9. 09What does the save button in a product's panel save?It saves only what you changed, and its name tells you what that is.
  10. 10Why does a cost show where it came from?So that a sync never writes over something you typed.
  11. 11What happens when a product has no weight?On a rate card that prices by weight, its parcel takes the zone's last price, the one for the heaviest parcels.
  12. 12Can I import my costs from a spreadsheet?Only ad spend comes in from a file.
  13. 13What does the effective-from date do?It is the day a new cost starts to count.
  14. 14Should I edit a cost rule or add a new one?Add a new version when the cost really changed, and edit only when the old value was wrong.
  15. 15Can I enter a cost change I found out about late?Yes. Save the new cost with Effective from set to the day the change really started.
  16. 16Can a fee or shipping rule end on a date?Yes. Open the newest version of a payment fee rule or a logistics rule, and pick a day in Effective to.
  17. 17What happens when I delete a cost rule?The rule goes, and the rule before it takes back its days.
  18. 18Why did a past day recompute?Because something that day depends on has changed.
  19. 19What do Active, Scheduled, Ended and Booked mean on the cost pages?They show the Status of each cost, as a small coloured label in the first column.
  20. 20How do I save, discard or close a cost panel?Every cost opens in a panel on the right side of the page.
  21. 21Why can I not change a cost?Only an owner or an admin can change costs.
  22. 22What does the Logistics page show?It lists your logistics rules: everything it costs to get an order to the customer and back.
  23. 23What are the five logistics components?They are the five kinds of logistics rule: Shipping rate card, Pick & pack, Packaging material, Return processing and Packaging EPR fees.
  24. 24How do shipping zones work?A zone is a group of countries you ship to at the same price.
  25. 25How do I fill in a shipping rate card?A rate card is your carrier's price list per parcel.
  26. 26How do I add or change a shipping zone?Open a shipping rate card on the Logistics page.
  27. 27What is the catch-all zone for?It catches every country that none of your other zones lists.
  28. 28What do the numbers in a logistics rule's panel mean?They show what the rule would cost on your real orders from the last 30 days.
  29. 29How do I enter pick and pack costs?Pick and pack is what your warehouse charges to take items off the shelf and pack them.
  30. 30How do I enter packaging costs?Add a rule on the Logistics page and choose Packaging material.
  31. 31What is a packaging composition?It is what the packaging of one parcel is made of, by weight.
  32. 32How are return costs charged (Return label and Handling per return)?As a return label plus handling, charged once for each refund where items come back.
  33. 33Where do EPR rates come from?From your own scheme contract.
  34. 34Does nouz handle EPR registration or reporting?No: registering and reporting stay with your EPR scheme and your advisers.
  35. 35What does the Transaction fees page show?It lists your payment fee rules: what each payment method charges you to take a payment.
  36. 36Are payment fee rates filled in for me?For Shopify Payments you need no rate at all: nouz uses the fee Shopify itself reports on each payment.
  37. 37How do I add a payment fee rule?Open Transaction fees and click Add fee rule.
  38. 38How are chargeback fees handled?A disputed payment reaches your P&L only when Shopify records it as a refund on the order.
  39. 39What does the Overhead page show?It lists every cost you add by hand: running costs, marketing spend and one-offs.
  40. 40How do I add running costs, one-offs and my own categories?Open Overhead in the sidebar and click Add cost.
  41. 41Where do I put an influencer retainer or other marketing spend?On the Overhead page: click Add cost, choose Marketing spend, and enter the retainer as a monthly amount.
  42. 42What are Other costs on the Overhead page?Other costs are one-off bills outside your normal running costs, like a repair, a lawyer or a trade fair.
  43. 43How do I add or delete a Custom category?Open a cost on the Overhead page and click its Category.
  44. 44What are overhead categories for?They group your fixed costs by kind, so you can see where the money goes.
  45. 45What does Daily P&L impact mean on the Overhead page?It is what a cost takes from your profit each day.
  46. 46How are yearly costs spread?A yearly cost counts as its yearly amount divided by 365, on every day it covers.

Not here? Write to us and a person who knows the product will answer.

support@nouz.co

See it with your own numbers.

Install nouz in minutes from the Shopify App Store. Every order your store has taken comes in by itself, and you set up your costs in your own time. 14 days free, cancel anytime.

Start 14-day free trial
Your trialToday
14 days of nouz, every feature€0,00
Card needed to startNone
Access to your storeRead-only
Due today€0,00