How do I contact nouz support?

Click your store's name at the bottom of the sidebar, then Support, just above Log out. Its Start page shows three ways to get help: Send a message, the Help centre and Book a call.

Send a message opens Messages, where you pick who to write to: the founder, customer success, tech help or billing. The answer comes back in the same chat, from the team you wrote to; the card shows whether the team is online now. Booking a call gives you a 30-minute Google Meet call with your account manager. Calls come with Pro (one a month) and Scale (three a month). The Help centre holds every answer and the glossary, inside nouz.

Your conversations stay in the column on the left, one click away, with a count of new replies. When a reply arrives, the bell at the bottom of the sidebar rings.

You can also write to support@nouz.co from your own inbox. Writing in nouz is quicker, because your first message carries your store and the page you were on.