12 answers
Billing and plans
Base, Pro and Scale, the trial, VAT, invoices and cancelling.
- What is the difference between Base, Pro and Scale?Base is the whole profit picture: the 34-line P&L, all four cost engines, every sync, Inventory, data health and the full account export.
- Can I change plan later?Yes, in Settings, Billing.
- How is VAT charged on my subscription?Prices are shown net.
- How do I cancel?Settings, Billing, Cancel.
- How do I change the card on file?In Settings and then Billing.
- Where are my invoices?In Settings and then Billing, listed with their dates and amounts, each downloadable as a PDF.
- How does my VAT ID affect the price?If your business is in another EU country and you enter a valid VAT identification number, the invoice is reverse charged: no VAT is added and your own return accounts for it.
- What happens if a payment fails?Stripe retries it over the following days and emails you each time.
- When exactly does my trial end?Fourteen days after you started it, and the date is shown in Settings and then Billing rather than left for you to count.
- Can I come back after cancelling?Yes.
- What exactly does each plan unlock?Base is the whole statement: all thirty-four lines, all four cost engines, Shopify and every ad connector, Inventory, data health, and the full account export, because data portability is a right rather than a feature.
- How do the manager calls work?Pro includes one call per calendar month and Scale three.
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