15 answers

Billing and plans

Base, Pro and Scale, the trial, who bills you, what you use, invoices and cancelling.

  1. 01What is the difference between Base, Pro and Scale?The plans differ only in how much they cover.
  2. 02What happens when my store passes Base's monthly order limit?Your pages pause until you upgrade or the month ends, but only after your free trial.
  3. 03Can I change plan later?Yes, in either direction, whenever you like.
  4. 04How is tax charged on my subscription?Plan prices are shown before tax.
  5. 05How do I cancel?Use Cancel plan in nouz, under Settings and then Billing.
  6. 06How do I change the card I pay with?If you installed nouz from the Shopify App Store, your plan is paid with whatever pays your Shopify bill.
  7. 07Where are my invoices?If you installed nouz from the Shopify App Store, your plan's charges are on your Shopify bills.
  8. 08How does my VAT ID affect the price?On a Shopify bill, tax is Shopify's to apply.
  9. 09What happens if a payment fails?If Shopify bills you, your plan is part of your Shopify bill.
  10. 10When exactly does my trial end?Your trial runs for 14 days from the day you approve your plan on Shopify.
  11. 11Can I come back after cancelling?Yes, and your data is where you left it.
  12. 12How do the manager calls work?Pro includes one manager call a month and Scale 3 manager calls a month.
  13. 13Where do I see my plan and my next charge?Open Settings, then the Billing tab.
  14. 14What does This month show in Settings, Billing?It shows how much of your plan you use this month.
  15. 15Why does nouz congratulate me on my orders this month?Because your store is outgrowing Base, which is good news.

Not here? Write to us and a person who knows the product will answer.

support@nouz.co

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