4 answers
Billing and plans
Base, Pro and Scale, the trial, VAT, invoices and cancelling.
What is the difference between Base, Pro and Scale?
Base is the whole profit picture: the 34-line P&L, all four cost engines, every sync, Inventory, data health and the full account export.
Pro adds the nine Insights tabs, individual report exports, notifications including the daily profit email, priority support and one call a month with your account manager.
Pro and Scale both cover more than one of everything, and Scale covers more of it: Pro is up to five stores, up to five team members and one manager call a month, Scale is up to ten stores, up to ten team members and three calls a month. Both carry the Owner, Admin and Analyst roles and let you switch stores without logging out.
Can I change plan later?
Yes, in Settings, Billing. Upgrading takes effect immediately and downgrading takes effect at the end of the period you have paid for.
How is VAT charged on my subscription?
Prices are shown net. VAT is added at checkout based on your billing country. A business in another EU country with a valid VAT ID is reverse charged, and there is no EU VAT outside the EU.
Invoices are issued automatically and stored in Settings, Billing.
How do I cancel?
Settings, Billing, Cancel. It takes effect at the end of the current period, you keep access until then, and you are not charged again.
Export your data first if you want a copy. The full account export is on every plan.
Not here? Write to us and a person who knows the product will answer.