14 answers
Account and security
Signing in, your team, where your data lives, exports and deletion.
- Where is my data stored?In the EU, and the application is served from the same region.
- How do I export my data?Settings, Data export.
- How do I delete my account?Settings, Store, Danger zone.
- How do I add someone to my team?On Pro and Scale, from Settings, Team: invite them by email address and pick one of three roles.
- Do you store my customers' personal data?No.
- How do I sign in, and can I use Google?With your email address and a password, or with Sign in with Google if you prefer.
- I have forgotten my password. What now?Use the reset link on the login page.
- Can I change the email address on my account?Yes, in Settings and then Profile.
- What can each team role do?Three roles.
- How do I invite someone to my workspace?In Settings and then Team, enter their email address and choose a role.
- Is there two-factor authentication?Not as its own setting today, and we would rather say so plainly than imply otherwise.
- Where is my data processed?The database and the application run in the European Union, and the processors we use are listed by name in the privacy policy along with what each one does.
- How long does a session last, and how do I log out?Sessions persist so you are not asked to sign in every morning, and they are verified on every request rather than trusted once.
- What do you track about me in the app?Product analytics only with your consent, asked once by a banner rather than assumed, and nothing at all on the marketing site.
Not here? Write to us and a person who knows the product will answer.