How do I send a message to support?

Open Support at the bottom of the sidebar and click Write a message. A person on our team reads it and replies by email within one business day. A business day is Monday to Friday. On Pro and Scale, your messages have priority. A call and an email are the other ways to reach us.

First, pick what it is about. There are six choices: Question about my numbers, Something looks wrong, Integration or sync, Billing, Feature request and Something else. For some choices a second step asks for more. For a number, pick the Page and type Which days, like 17 to 19 Aug. For a sync question, the form shows your live sync status, so you need not describe it. For billing, it shows your plan.

Then write a Subject and your Message. While you type the subject, answers that may already help appear under it. You can add up to three screenshots, as PNG or JPG files of up to 10 MB each. Click the box to choose them, or drop them onto it.

Click Send message. The screen then shows your Reference, a short code for this message, and a copy goes to your inbox. Quote the reference if you write about the same thing again.