What happens to orders placed in another currency?

nouz converts them into your store's currency when they sync, with the figures Shopify's own reports use, so they match Shopify to the cent. Until those figures can be read, nouz uses the reference rate of the European Central Bank (ECB) from before the order's day. Either way, every total on your P&L is in one currency.

Most stores never see this. Shopify records orders in your shop's own currency. That includes Shopify Markets orders a customer paid in another currency, and those arrive exactly as Shopify recorded them. The exception is an order that a marketplace connector created fully in another currency. An example is an Amazon order in Swedish kronor in a euro shop. Shopify stores it with no amount in your currency, and converts it only inside its own reports.

Shopify's figures come from its sales reports, item by item: what the customer paid for each line, its tax, and the shipping, all in your currency. nouz reads them for each such order, usually within minutes of the order, and keeps them, so a later refund or edit is converted the same way. Payments and refunds follow the rate those figures imply for the whole order. A line of two items can come to an odd cent, €55,01 for two, and nouz keeps that cent rather than rounding it away.

Until the figures are there, or for an order whose figures no longer fit it (one edited after it was placed), nouz takes the latest ECB reference rate published before the order's own day, in your store's timezone. So an order gets the same price whenever it syncs. Say an order is 1.100,00 kronor and the rate is 11,00 kronor per euro. nouz then books it as €100,00.

One rate covers the whole order: its lines, discounts, tax, shipping, payments, Shopify's fees and any later refund. So a full refund cancels the sale exactly, on either method. Compare-at prices are not converted, because they come from your catalogue, which is already in your currency.

The P&L says how many orders in the range were converted at the ECB rate, and from which currencies. Shopify converts with its own rate, so such a day can differ from Shopify's reports by a few cents until Shopify's figures replace the estimate. Orders on Shopify's figures match its reports to the cent and need no note.

If no rate can be found when an order syncs, the order is flagged on the P&L and the Overview. Its amount is never guessed. The next sync converts it.