Account and security
I have forgotten my password. What now?
Use the reset link on the login page. We email you a link, the link signs you in and takes you straight to a form where you set a new password, and the old one stops working the moment you save.
The link is single use and expires, so if it has been sitting in a mailbox for a while, request a new one rather than trying an old one twice. If the email does not arrive within a few minutes, check the spam folder before asking us: password emails are the ones filters treat most suspiciously.
If the address itself is no longer reachable, contact support from any address and we will work out how to get you back in without simply trusting whoever is asking.
Did this answer it? If not, a person who knows the product will.