Do you store my customers' personal data?

No. nouz stores no names, addresses, phone numbers or email addresses of your customers. The database has no place to put them at all. That is a stronger promise than a rule we could break.

To tell a first order from a repeat order, nouz keeps one thing: Shopify's own customer ID. That is a number, not a person. It is enough to split new and returning customers on the P&L. It also powers repeat purchase, order cadence and lifetime value on Insights. Yet it tells us nothing about the person behind it. It is also the only reason nouz asks Shopify for customer access.

Orders keep their destination country, because shipping and packaging EPR are priced by country. EPR is a fee on packaging that some countries charge. nouz keeps nothing narrower than the country. So if one of your customers asks what data you hold, nouz holds almost nothing about them. Your shop stays the place for people, and nouz is the place for money. Where that money data is stored is in where your data is stored.

When a store uninstalls nouz, Shopify asks for its data to be deleted 48 hours later. The synced orders go, customer IDs included. You can see everything nouz reads in Settings, under Integrations, with Manage on the Shopify row. The Privacy Policy says what is kept and for how long. Your own use of the app is a different topic, covered in what we track in the app.