How do I add a payment fee rule?

Open Transaction fees. A method your customers already paid with has a row by itself. Without a fee it is marked Add its fee, with No fee yet in the Fee column. Click the row, type the percent and the fixed fee under Fee, and choose under Applies when it starts, like From its first payment or From a date. Copy the rate from your contract with the provider. The Add fee rule link on the Overview and the Add rule link on Insights open this page too.

To set a fee before a method's first payment, click Add payment method. It lists the common ones: Shopify Payments, PayPal, Klarna, Mollie, Stripe, Bank transfer, Cash on delivery, Manual payment and Other. A fee counts only under the exact name Shopify records for a method's payments. That name is known for Shopify Payments, PayPal and Manual payment, so a click opens their row. For the others it comes with the first payment, and the row then appears by itself. Klarna through Shopify Payments needs no fee from you: it has an Automatic row of its own. Other prices every method without a fee of its own.

Percent takes up to two decimals, like 2,9 or 2,49. An example: 2,9% plus €0,30 on a €50,00 payment is €1,45 plus €0,30, so €1,75.

Beside the fields, the row shows what the fee does on a typical payment, which is your average order with VAT over the last 90 days, or over every order when none came in that time: what the customer pays, the fee and what you receive. Under All time it shows the method's payments and fees since its first payment. While you type, a line says With this fee: about €X a month, and the pill at the top says Unsaved fee until you click Save or Discard.

For a method that runs through another provider, Shopify adds its own fee on top. The info tip beside Fee names Shopify's rate for each plan, so include it in the percent. To compare providers first, try the Shopify fee calculator. Under Applies, New fee from starts today unless you choose another day, and Correct since fixes a typo. To end the newest fee on a date, use the three-dot menu on its entry under History. To take a method's fee away altogether, click Delete at the bottom right of its open row.