How do I enter pick and pack costs?

Pick and pack is what your warehouse charges to take items off the shelf and pack them. On the Logistics page, click Add rule and choose Pick & pack. Fill in Base per parcel, Per additional item and Effective from.

The first item costs the most, and each extra item is quicker. That is how most warehouses quote it, and how the work really goes. It is charged per parcel, not per order. If an order ships in two parcels, the warehouse packed twice.

An example: a base of €1,80 and €0,40 for each additional item. Then three items in one parcel cost €2,60: €1,80 for the first and 2 × €0,40 for the others. The same order split into a parcel of two and a parcel of one costs €2,20 plus €1,80, or €4,00.

Only items that need shipping count, so a digital product adds nothing. Items cancelled before they shipped never reach a parcel. An order picked up in your store still pays pick and pack, but no shipping label. A parcel sent to a pickup point, such as a parcel shop or locker, is a carrier shipment and pays its label like any other.

Like every cost, it has a start date, so a new warehouse contract only prices the orders after it. It counts in Logistic Costs on the day of the order. On the P&L, it shows as its own Pick & pack row when you open that line. It is never paid back when an order is refunded, because the work was done. While you type, the panel shows what the rule costs on a typical parcel.