Where is my data stored?

Your data is stored in the EU, and the app runs from the same region. Each account can only read its own data. That rule lives inside the database itself, not only in the app's code. It is called row-level security.

The Privacy Policy lists all the processors nouz uses. A processor is a company that handles data for us, like our database host. The list names each one, what it does and where it keeps data. We keep that list up to date, so this answer points to it instead of copying it.

The keys that let nouz read Shopify and your ad platforms are stored encrypted. Encrypted means scrambled, so nobody can read them. They are only unlocked on our servers, at the moment nouz asks the platform for data. They are never written to logs and never sent to a browser. Inside your account, your team's roles decide who can change what. An Analyst reads, and an Owner and an Admin write. How your sign-in is protected is covered under two-factor authentication.

We keep no customer names, addresses or email addresses from your store. Keeping less means there is less to protect. What the app records about how you use it is set out in what we track in the app.